We are not selling PDF Architect directly, but using Upclick as reseller and payment processor. So they are actually executing your sale. One of the reasons for that is that they are fully tested and compliant with credit card safety standards, so it is safe to have your sales data there.
The bad thing (from a security perspective: the good thing) about that is that we do not have access to your bank account or credit card data to do a refund for you.
We are providing your with a 30-day satisfaction guarantee, so if you want a refund during 30 days purchasing PDF Architect, you will get your money back. Please contact upclick by responding to your order confirmation mail or using the after sales page.
One more thing: We do not like to see unhappy customers. If you have a problem, maybe we can help. Please consider contacting our support first. We can get connected to a direct support from within PDF Architect.